Original topic:

No emojis! They are appearing as ?? sent and received

(Topic created: 06-02-2022 11:06 PM)
MellowD1
Constellation
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Samsung Apps and Services

I have a Galaxy S9+ last week when I would send emojis either to an iPhone or Android they appear as a question mark and the same when they are sent to me. I have done research and it appears to be my messaging app, I have always used the Samsung that came with the phone. I downloaded the Google messaging app and the same problem. On the settings for the messaging app I do not have the automatic option.  Please help, I'm unsure if my issue is the the keyboard, I've downloaded a couple and it didn't fix it or the messaging app.

Seaamy
Astronaut
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Samsung Apps and Services
Same!!
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barffingwafles
Astronaut
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Samsung Apps and Services

I tried sending all different kinds of emojies but all they received are question marks. It just randomly started happening. They seem to send correctly through Google messages.

useroX3F883mFj
Constellation
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Samsung Apps and Services

Ever since last update when I send our receive emojis they show as question marks. This is happening on my wife's phone also. She has s20 fe and I hand s21 ultra. How do I fix this issue? 

DanG92263
Black Hole
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Samsung Apps and Services
Which messaging app are you using when sending?
useroX3F883mFj
Constellation
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Samsung Apps and Services
Just the blue messages app we always have used that was on the phone.
DanG92263
Black Hole
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Samsung Apps and Services
Different Samsung phones are preload with either Samsung Messages or Google Messages, so we're not all using the same app. Since I use the former, with no blue bubbles, I can only assume you are using that latter; however, your confirmation of the app being used would yield a better outcome in assisting you.
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useroX3F883mFj
Constellation
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Samsung Apps and Services
Hi, sorry yes it is the Google messages. Thanks!
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DanG92263
Black Hole
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Samsung Apps and Services
Sounds like there was an issue with the update. Try uninstalling/ reinstalling the app.
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User_name
Black Hole
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Samsung Apps and Services

both devices are using google messages? 

if your wife is using the samsung messages app, try going into messages settings > more settings > text messages > input mode > select automatic

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useroX3F883mFj
Constellation
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Samsung Apps and Services
Yes she uses same and when I go through those steps after settings, more settings and then text messages, it doesn't show input method option only one that says Sim card
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