Original topic:

Smarthings error 39-309

(Topic created: 03-05-2024 10:24 PM)
650 Views
Options
Samsung Apps and Services
I can't add any Matter enabled devices to my hub anymore it just gives error 39-309 no matter what I do 
0 Likes
Reply

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Samsung Apps and Services

Hello, buckhunter20084! Welcome to the community! Have you tried the troubleshooting here? https://www.samsung.com/us/support/troubleshooting/TSG01003481 We also found a similar thread to what you’re experiencing in our Smart things community here: https://community.smartthings.com/t/2-matter-controllers-if-you-have-2-hubs/269553/8. We hope that this will help resolve your symptoms. If not, please feel free to post your feedback and inquiry within the Smart things community, so the experts can take a look into it! You can also contact our smart things team at, 1-866-813-2404 or by email at, support@smartthings.com

View solution in context

0 Likes
Reply
1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Samsung Apps and Services

Hello, buckhunter20084! Welcome to the community! Have you tried the troubleshooting here? https://www.samsung.com/us/support/troubleshooting/TSG01003481 We also found a similar thread to what you’re experiencing in our Smart things community here: https://community.smartthings.com/t/2-matter-controllers-if-you-have-2-hubs/269553/8. We hope that this will help resolve your symptoms. If not, please feel free to post your feedback and inquiry within the Smart things community, so the experts can take a look into it! You can also contact our smart things team at, 1-866-813-2404 or by email at, support@smartthings.com

0 Likes
Reply