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β05-13-2022 09:37 AM in
Smart Home SupportSamsung Health and Smartthings keep crashing on my Galaxy S22. I think it has something to do with creating a map/geo or location services:
-Samsung Health: Crashes only when: 1) launching a new workout that uses geo (running, walking cycling), 2) viewing an old workout that generates a map of the workout (again running, walking). Non-geo workouts work fine
-Smartthings: Crashes on launch while it's trying to load the "Smartthings Find" map
I have tried a ton of different things to fix this:
-Location services are on
-permissions are allowed
-deleted reinstalled apps
-cleared cache for these apps
-cleared play services cache and data <-- with this the apps do work temporarily, but then go back to crashing
-Factory reset my phone, did not restore data
Nothing seems to work. I've been on the phone with Samsung 4 times. They said a developer would call me back to create a log. They haven't called me. I've called again, they told me the same thing, it's been a week.
Does anyone else have this problem or know what's causing it?
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β05-13-2022 11:57 AM in
Smart Home SupportSubmit an error report after replicating the issue (per app)
Samsung Members app > Get help > Send feedback > Error reports
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β05-15-2022 11:58 AM in
Smart Home Support- Mark as New
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β05-23-2022 06:53 AM in
Smart Home SupportStill no response back from Samsung. I'm wondering if I need to pursue a warranty replacement instead.
Has anyone else had this issue?

