Original topic:

Crashing: Samsung Health and Smartthings on Galaxy S22

(Topic created: 05-15-2022 11:58 AM)
jdiffend
Cosmic Ray
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Smart Home Support

Samsung Health and Smartthings keep crashing on my Galaxy S22. I think it has something to do with creating a map/geo or location services:

 -Samsung Health: Crashes only when: 1) launching a new workout that uses geo (running, walking cycling), 2) viewing an old workout that generates a map of the workout (again running, walking). Non-geo workouts work fine

-Smartthings: Crashes on launch while it's trying to load the "Smartthings Find" map

I have tried a ton of different things to fix this:

-Location services are on

-permissions are allowed

-deleted reinstalled apps

-cleared cache for these apps

-cleared play services cache and data <-- with this the apps do work temporarily, but then go back to crashing

-Factory reset my phone, did not restore data 

Nothing seems to work. I've been on the phone with Samsung 4 times. They said a developer would call me back to create a log. They haven't called me. I've called again, they told me the same thing, it's been a week.

Does anyone else have this problem or know what's causing it?

 

3 Replies
User_name
Black Hole
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Smart Home Support

Submit an error report after replicating the issue (per app)
Samsung Members app > Get help > Send feedback > Error reports

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jdiffend
Cosmic Ray
Options
Smart Home Support
Thanks, I went ahead and did this.
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jdiffend
Cosmic Ray
Options
Smart Home Support

Still no response back from Samsung. I'm wondering if I need to pursue a warranty replacement instead. 

Has anyone else had this issue?

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