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Original topic:

Smart things app for pc windows stopped working when i upgraded to windows 11 insider previews

(Topic created: 04-10-2022 06:43 AM)
ShaneHopeSmith
Asteroid
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Smart Home Support

NO matter how many times i enable location and run in background permissions for smart things, i still get the first picture saying smart things wont run. Smart things worked on my pc up until last month when i upgraded to windows 11. It has not worked since. I am also on the windows insider preview build 22581. I get a new windows insider preview build every week, so it is possible the constant changing of my windows 11 version messes with how smart things runs. However, no other pc app malfunctions after minor windows 11 upgrades. Only smart things. Please help.

ShaneHopeSmith_0-1648096993777.pngShaneHopeSmith_1-1648097044360.png

 

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Members_1rIJRou
Astronaut
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Smart Home Support

Happens for me as well.  Can't figure out how to solve it (Win 11 22593)

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Solution
Samsung_Moderator
Community Manager
Community Manager
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Smart Home Support

I recommend reaching out to our SmartThings team. They can be reached at 1-866-813-2404

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