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SmartThings app not available???

(Topic created: 07-25-2019 02:34 PM)
userZ8BV9r6Dzx
Asteroid
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Smart Home Support

I just got a galaxy watch 46mm and it's supposed to work with my smartthings hub. Samsung says I'm supposed to download the smartthings app to my watch from the store but it doesn't show up in the store. How do i get smartthings to work on this watch??

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Samsung_Stephanie
Samsung Moderator
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Hey there, so we actually got contacted by our SmartThings team this morning. The SmartThings app for Galaxy/Gear Watches has been temporarily removed from the Galaxy Apps store while we perform a few updates to the app.  We apologize for any inconvenience this might cause.


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SamsungAdam
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What type of device are you pairing the watch with?


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userZ8BV9r6Dzx
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Oneplus 7 Pro

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SamsungJace
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Are you able to find the app in the app store on your phone?


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userZ8BV9r6Dzx
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No. I have tried both phone and watch and it doesn't appear anywhere

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SamsungJace
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If that's the case I would recommend reaching out to our Smartthings department directly. Explain to them the SmartThings application is not located in the store for your phone or watch and they should be able to assist you from there. They can be contacted via 866-813-2404, or by email at support@connecthome.zendesk.com.


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Samsung_Stephanie
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Smart Home Support

Hey there, so we actually got contacted by our SmartThings team this morning. The SmartThings app for Galaxy/Gear Watches has been temporarily removed from the Galaxy Apps store while we perform a few updates to the app.  We apologize for any inconvenience this might cause.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

userZ8BV9r6Dzx
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Do you have an eta when it will be back?

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userRMavjsjvHt
Constellation
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Is there an anticipated date when this functionality will come back? It's really frustrating that an Apple Watch has this capability, but Samsung's own watch product doesn't.

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userQnR2nsAF47
Astronaut
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Six weeks later and still no SmartThings app for the Galaxy Watch.  Unnaceptable Samsung.   Very dissappointing.