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Original topic:

SmartThings app will not download

(Topic created: 08-13-2022 01:26 PM)
Members_88ONWkS
Asteroid
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Smart Home Support

The SmartThings app will not download to my phone.  Phone runs Android 8.0.0 with 2.4 gb of available memory.  That is supposed to be sufficient.  I need this to use my new Samsung refrigerator.  The phone is Samsung Galaxy J3 Orbit.  I have been working on this for days.  That's how I know that the published requirements are Android 8 or above and 2 gb memory.  (The app will not download to my tablet, either, which runs Android 11.  Tablet is also Samsung.)  

 

 

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Samsung_Moderator
Community Manager
Community Manager
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Smart Home Support

Hello, We understand the importance of being connected to all of your devices and the frustrations of not being able to download an important app. We recommend reaching out to the SmartThings Team directly for assistance with connecting your products. This website will provide you with more information regarding SmartThings as well as the contact information for that team. https://support.smartthings.com/hc/en-us

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Samsung_Moderator
Community Manager
Community Manager
Options
Smart Home Support

Hello, We understand the importance of being connected to all of your devices and the frustrations of not being able to download an important app. We recommend reaching out to the SmartThings Team directly for assistance with connecting your products. This website will provide you with more information regarding SmartThings as well as the contact information for that team. https://support.smartthings.com/hc/en-us

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