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Original topic:

Camera feeezes

(Topic created: 09-25-2023 05:40 PM)
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Calvin413
Asteroid
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Camera freezes and closes in error

1 Solution


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Solution
USBetaModerator2
Beta Moderator
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Hello,
Thank you for your feedback.

We are aware of this issue and are working to resolve it as soon as possible.  In the meantime, please use the latest Samsung Members app to submit an error report (Samusng Members One UI Beta Program Beta Feedback Error Report.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

- To provide UX or UI-related feedback, such as usability or feature suggestions, select "Beta community Suggestions" in the Beta recruitment notice of Samsung Members app.

We appreciate your contribution to the Beta Program.

Regards,
One UI Beta Team

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5 Replies
Jay877
Astronaut
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Reported a similar problem mine would just freeze
Manoli
Galaxy
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Same
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Radioman0621
Constellation
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Same mine kept freezing. Although the raw camera works without freezing the main camera just freezes all the time. Did a cache clear, reset camera app and did the restart phone do do a software cache clear, tried repair apps as well and nothing still freezes. Cannot wait until the next beta hopefully it fixes this. Beta 4 problems.
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Solution
USBetaModerator2
Beta Moderator
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Discussions

Hello,
Thank you for your feedback.

We are aware of this issue and are working to resolve it as soon as possible.  In the meantime, please use the latest Samsung Members app to submit an error report (Samusng Members One UI Beta Program Beta Feedback Error Report.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

- To provide UX or UI-related feedback, such as usability or feature suggestions, select "Beta community Suggestions" in the Beta recruitment notice of Samsung Members app.

We appreciate your contribution to the Beta Program.

Regards,
One UI Beta Team

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missmotta
Comet
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I found out that it happens when you have motion photo enabled
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