I have had a few instances both with the Samsung keyboard and with the G board keyboard that when I tap in a text box the keyboard does not come up at all. I also do not get the copy/paste menu when holding in the dialog box with my finger. I have also noticed that the home bar at the bottom of the screen would disappear even though it is not set to disappear. The only solution I have found for this is to completely reboot the phone. This is unacceptable. The inability to use a keyboard on a smartphone defeats the purpose of a smartphone. Please look into this.
Please erase the device cache using steps below. If issue persists, Please update Samsung members app to latest version from galaxy store and send us an error report from the Samsung member’s app -> Beta Feedback -> Error Reports to help us debug the issue.
Turn off the device.
Press and hold the Volume Up key and the Side key.
When the Android logo displays, release both keys.
An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
Press the Volume down key several times to highlight Wipe cache partition.
Press Side key to select.
Press the Volume down key to highlight Yes, then press the Side key to select.
When the process is complete, Reboot system now is highlighted.
