Moisture detected

[Wargdunny]

One ui 7 started this. The first beta one ui8 fixed it and as soon as i download the 2nd update i get this Samsung care is a joke and a waste of time and money. What do i do now go back to having 3% battery all day long wirelessly charging. 

[Tom6068]

Have you actually inspected the port for debris or even possible moisture (use a magnifying glass, or another phone to look at it closely)? Are you using the device in an area that is prone to creating dust and particles , is the area cold or leaving he device on or near moisture laden surfaces? Let the phone dry and gently tap the phone with the port aimed downwards to shake out any possible debris and be patient charging wirelessly. 

If you then can get the charging cable to work, then run a diagnostic on the by opening the Device Care app, open Diagnostics and let it run and use the charging cable when it comes to that point. If it give an error, then you will have to call Samsung to get it fixed, but you will also have to back out of the beta because Samsung will only cover the repair in their officially released UI software.

[PianoManJay]

This is a hardware issue and unrelated to software. Your phone is under warranty. Take it to a nearby service center to have the port replaced, the sensor has failed.

[retrofred]

Ive having problems with the port connecting to a charge cable it was damaged, but turned out had a piece of lint that preventing the cable to connect properly. With the help of some very fine needle tools and my daughter's eyes, she fixed it.

[ucancwhatic]

Clean the port.. good eyes, clean, dry sewing needle may help you

[USBetaModerator3]

Hello,

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Please feel free to share any additional insights or beta feedback that you may have!

Regards,
One UI Beta Team