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Original topic:

No Dex?

(Topic created: yesterday)
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So I hooked my phone up to two different USB -C dongles to get external display and neither worked. Does this mean Dex is not working in UI 9? Or is there a bug with external displays? I double checked the docks and cables worked with a MacBook. 
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USBetaModerator3
Beta Moderator
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Hello,

Weโ€™re sorry for the inconvenience youโ€™re experiencing.

To help the team accurately identify the cause of this issue, we kindly ask that you submit an Error Report immediately after reproducing the problem so that the relevant system logs can be captured.

1. Open Samsung Members โ†’ One UI Beta Program โ†’ Beta Feedback.
2. Select Error reports and attach any relevant screenshots or screen recordings (if available).
3. Make sure โ€œSend system log dataโ€ is enabled before submitting.

Important: For accurate log collection, please submit the report within 3 minutes of reproducing the issue and do not kill the task of the Samsung Members app until you receive notification that the error has been sent (about 5 minutes)

Your report will greatly assist the team in analyzing and improving the Beta experience.

Thank you for your continued support.

Best regards,
One UI Beta Team

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GodAshram
Galaxy
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Your dongle may need additional power. I have a couple that have power pass through and while it works fine on tablets, I need to connect power for my s26 to kick on dex. Have more that work with or without additional power.
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Yeah I provided power to both. And still no Dex.
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