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Original topic:

S23 Ultra - Phone rebooting/crashing every 15 minutes

(Topic created: 09-18-2023 10:28 AM)
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depoultry
Asteroid
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As the title says, my S23 Ultra has been crashing constantly since the latest update. It tends to happen while watching YouTube or when using Android Auto. The phone screen freezes, and then the phone restarts. Occasionally, the phone crashes again after unlocking the screen for the first time.

Version S918U1UEU1ZWI8. Happening to anyone else?
19 Replies
depoultry
Asteroid
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That number doesn't work, it says "Connection problem or invalid MMI code". Any other ideas?
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Sunny5
Asteroid
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Reboot issues post new beta update
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Mike-B
Comet
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Are you using e-sim or WiFi 6e?
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shea007
Asteroid
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Since the beta 3 update mines reboots every 15 minutes 😡😡
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Tg1016
Cosmic Ray
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My phone only did this in the 1st beta update, beta 2 and 3 have been solid for me so far.
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BMcBain92
Cosmic Ray
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It's wifi 6E!
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peacey
Halo
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Mine is already set to Phone Mac address. That has nothing to do with it. It's just WiFi 6E causes the phone to crash and reboot. There is no solution right now other than disabling 6GHz WiFi on your router until Samsung fixes it in next beta hopefully.

MarvinMod2
Comet
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Well booo, i thought a fix was found so i was spreading the word lol. Someone was having the same issue but only when mac set to random, setting it to phone stopped the random reboot.
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USBetaModerator2
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Hello,
Thank you for your feedback.

Please use the latest Samsung Members app to submit an error report (Samusng Members One UI Beta Program Beta Feedback Error Report.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

- To provide UX or UI-related feedback, such as usability or feature suggestions, select "Beta community Suggestions" in the Beta recruitment notice of Samsung Members app.

We appreciate your contribution to the Beta Program.

Regards,
One UI Beta Team

depoultry
Asteroid
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I submitted a report last night. As others have indicated, this happens when using WiFi (possibly only WiFi 6). I've turned off WiFi for the last 24 hours and I haven't crashed once
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