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Original topic:

Samsung cloud not working on one up 7?

(Topic created: 12-06-2024 08:19 AM)
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Foss81
Halo
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Decided I would try a fresh out of the box experience with one ui 7. Went to back up my device but it is saying it can not connect to Samsung cloud. Anyone else having this issue?
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incconutwo
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Can confirm that data backup is working.
USBetaModerator3
Beta Moderator
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Hello,

Thank you for your feedback.

To assist us in resolving this issue, we kindly ask you to submit an error report through the Samsung Members app on your device:

1. Open Samsung Members.
2. Navigate to One UI Beta Program > Beta Feedback.
3. Attach any relevant screenshots (if possible).
4. Ensure "Send system log data" is checked, then submit the report.

Important: Please submit the report within 15 minutes of reproducing the issue for accurate log data collection.

We sincerely apologize for any inconvenience this may have caused and truly appreciate your contribution to improving the Beta experience.

Best regards,
One UI Beta Team

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