cancel
Showing results forĀ 
Search instead forĀ 
Did you mean:Ā 

Original topic:

Still randomly experiencing no keyboard issue

(Topic created: 11-11-2021 08:06 PM)
592 Views
JonCulper
Cosmic Ray
Options
Discussions
I'm still occasionally having to completely shut down and restart my Z Fold 3  because when you tap on a dialog box nothing happens, no keyboard comes up, nothing. Once again, a smartphone where you cannot access the keyboard defeats the purpose of a smartphone. Please resolve this.
0 Likes
1 Reply
USBetaModerator
Beta Moderator
Options
Discussions

Hello,

Please erase the device cache using steps below. If issue persists, Please update Samsung members app to latest version from galaxy store and send us an error report from the Samsung memberā€™s app -> Beta Feedback -> Error Reports to help us debug the issue.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Side key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  5. Press the Volume down key several times to highlight Wipe cache partition.
  6. Press Side key to select.
  7. Press the Volume down key to highlight Yes, then press the Side key to select.
  8. When the process is complete, Reboot system now is highlighted.
  9. Press the Side key to restart the device.

Regards,
One UI Beta Team