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Original topic:

Watch won't move to "new" phone

(Topic created: 08-03-2023 08:38 AM)
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Dcn_Pat
Cosmic Ray
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The T-Mobile support person had me reset all the connections on my phone which removed the watch pairing and every other connection. I tried the "move watch to new phone" and it just fails with a "can not complete" message.

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In the Wear app under managing devices, make sure that the watch is deleted from the old phone.  Last evening I set up a GW4 for my wife on my phone, and used the Wear app to remove the watch from my phone first. When I attempted to add it to my wife's  phone I was prompted to reset the watch. After that every thing went smoothly. 

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Dcn_Pat
Cosmic Ray
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The watch was removed from the wear app - I even tried clearing app data and deleting the wear app altogether.

TThewatch was able to be added after a full reset, but one of the new features for the update is to be able to move the watch to a new phone without a full reset of the watch. 

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