My phone is an S20fe 5G, which I bought at Verizon in Jan. 2022. The sales person recommended that I buy a Zagg tempered glass screen protector. There were none in the store so I ordered one online & installed it. Since I didn't know at the time that the model came with a screen protector, I apparently installed it over the factory one. I have never been able to use biometrics on my phone.
Since then, I have had to replace the tempered glass protector. I don't think taking it off removed the original factory one, because I still can't use biometrics. Now I read on Samsung's website that you should not put a glass protector on that phone. Has anyone put a tempered glass screen protector on this model and been able to use biometrics? Which screen protector would you recommend (glass or other)?
Thanks for any info you can provide on this issue.
I had already turned the touch sensitivity on, but it didn't fix my issue. Thanks for the suggestion. I don't know what I haven't tried, short of taking my screen protector off to see if that's the problem. I sent a support request to Zagg yesterday. I will post what they say.