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Samsung c27f591 monitor no sound on hdmi

(Topic created: 06-06-2021 02:29 AM)
user3ILjrA4qWq
Astronaut
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Monitors and Memory

I have a c27f591 Samsung curved monitor, with built in speakers. I was using it with a laptop for the last year fine, now I had to change the laptop, and my new laptop doesn't recognize the monitor as a source of the sound on Hdmi.

I've tried every steps I've found on the internet to fix the issue, but it didn't help.

- Among the sound devices I don't see the monitor listed (not even hidden), there are only the default laptop speakers
- I've tried to reinstall the video card driver, but it didn't help
- I've tried to reinstall the audio drivers, but the same, no success
- I've even tried to change the type of extension, and the hdmi cable, but no success (and the same hdmi cable was working for me before). 

Please help 😞

Thank you!
Anton

1 Solution


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Solution
SamsungLarry
Community Manager
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Monitors and Memory

Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01110668/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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Solution
SamsungLarry
Community Manager
Community Manager
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Monitors and Memory

Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01110668/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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