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Original topic:

Issue with calls

(Topic created on: 2/18/21 10:12 AM)
Amandaaaa
Astronaut
Options
Note20
Hi, I'm having an issue with hearing people when they call me or I call them. It seems to only happen on wifi, if I can't hear them I'm unable to call them back once the call is ended, but on the second call it works fine.
Any one know a solution for this?
7 Replies
Patriot1776JG
Supernova
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Note20
Maybe try a network reset

From settings > General management > Reset > Reset Network Settings (BEAWARE THIS WILL UN INSTALL YOUR WIFI AND BLUETOOTH DEVICES AND AFTERWARDS YOU WILL NEED TO RE INSTALL YOUR WIFI AND BLUETOOTH)

I had same issue, and this worked for me
Amandaaaa
Astronaut
Options
Note20
I'll try it. Thanks
GetMeowtaHere
Asteroid
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Note20
Out of curiosity, which carrier do you use?
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Amandaaaa
Astronaut
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Note20
Verizon
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GetMeowtaHere
Asteroid
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Note20
Awesome. Is your Note carrier branded (did you purchase it from Verizon)?
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Amandaaaa
Astronaut
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Note20
yes, it is.
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Solution
GetMeowtaHere
Asteroid
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Note20
Excellent. I've had this happen on one other devices, and this is what I did to fix it.

Disable Wi-Fi Calling. (Go to the Phone app, tap the vertical menu icon at the top right, and select settings. Toggle Wi-Fi Calling off).

Disable Advanced Calling (Settings > Connections > Advanced Calling > Toggle Advanced Calling off)

Reboot your device

Repeat the steps, first reactivating Advanced Calling, then Wi-Fi Calling). Wi-Fi Calling won't work correctly without Advanced Calling features enabled.

My best guess. Hope it helps!

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