Lost file access on internal storage

[problemman]

Cannot download, install apps, use apps that use storage. The permission does not show as available for all but a few apps.

[Samsung_Moderator]

Hello, We understand the frustration of not being able to download or use apps. This link provides some steps that may help. https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-google-play-store-will-not-load-or-d...

We also recommend clearing the cache partition and repairing the apps through the recovery menu. 

To get to recovery mode: 

- Turn off phone

- Once off, hold down volume up and power buttons simultaneously 

- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears

- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET) 

- Use power button to select.

- Run the repair apps option and your device will restart. 

If you've followed the steps and are still unable to download, install or use apps, we recommend having the phone evaluated by an authorized technician. You can use the following link to find a list of service centers in the U.S. that can do the evaluation: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html