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Original topic:

1 ui keeps crashing

(Topic created: 08-05-2022 11:47 PM)
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bam6982
Asteroid
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 1UI keeps crashing and my chest your buttons to go to the home screen and back and recent apps don't work at all
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6 Replies
Rosekh
Nebula
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No problem here.
Try clearing the cache and restart.
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Sifu Ming
Constellation
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Same here, all I have is a black screen
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KevHar5
Galaxy
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No issues after clear cache
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Dhawk1202
Nebula
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I had to factory reset to fix. I couldn't even clear cache. My update was a scary mess at first.
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bam6982
Asteroid
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Where do I clear the cache in the home up app or in the memory
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USBetaModerator2
Beta Moderator
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Hello,

Please erase the device cache using steps below. If issue persists, Please update Samsung members app to latest version from galaxy store and send us an error report from the Samsung member’s app -> Beta Feedback -> Error Reports to help us debug the issue.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Side key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  5. Press the Volume down key several times to highlight Wipe cache partition.
  6. Press Side key to select.
  7. Press the Volume down key to highlight Yes, then press the Side key to select.
  8. When the process is complete, Reboot system now is highlighted.
  9. Press the Side key to restart the device.

Regards,
One UI Beta Team

 

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