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Original topic:

Anyone else unable to open secure folder?

(Topic created: 08-11-2023 12:29 PM)
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Moelsaied88
Asteroid
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When prompted for my pin, I get the message that incorrect pin was entered before I get the chance to fully enter
12 Replies
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I was worried that secure folder wouldn't work with the new beta but it's working just fine for me. No problems with my pin...
Samonella
Asteroid
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Same issue but I enter the correct pin and no response happens from the app
Moelsaied88
Asteroid
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May I ask how long your pin is? Mine is 9 digits, I think that's what's causing my issue
userwLZVGPjDoe
Asteroid
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I have a long pin and it will not let me enter more than 8 digits, so I'm effectively locked out.
userSjcoTFFRfB
Asteroid
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I was able to reset my pin and it has to be 6 digits or shorter for it to work. Click forgot pin and then log into Samsung account and then you can change it to a pin less than 6 digits
Moelsaied88
Asteroid
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I'm not seeing any option to reset my pin unfortunately.
Moelsaied88
Asteroid
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Figured as much that they've now implemented pin limit, but didn't account for folks who had longer ones on OneUI 5. How can we bubble this up to the right folks to address?
coopjs
Cosmic Ray
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I can only enter 4 digits out of my 8 digit pin. Locked out
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USBetaModerator2
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Hello,

Thank you for your feedback.

We will look into this issue and post an update as soon as possible.

We appreciate your contribution to the Beta Program.

Regards,

One UI Beta Team

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