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Original topic:

Can anyone help?

(Topic created: 07-04-2025 12:09 PM)
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GC95
Constellation
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Why is this option to enable on device processing grayed out? How can I enable it?


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2 Replies
Youu
Honored Contributor
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There's something that you have enabled in the AI settings for it not to be turned on, but I can't remember the settings name in the AI menu
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USBetaModerator3
Beta Moderator
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Hello,

Thank you very much for your feedback.

If your "Process data only on service" is still greyed out after allowing all the permissions for Galaxy AI, we kindly ask you to submit an error report through the Samsung Members app on your device immediately after the issue is reproduced:

1. Open Samsung Members.
2. Navigate to One UI Beta Program > Beta Feedback.
3. Attach any relevant screenshots or screen recording/video (if possible).
4. Ensure "Send system log data" is checked, then submit the report.

Important: Please submit the report within 3 minutes of reproducing the issue for accurate log data collection.

We sincerely apologize for any inconvenience this may have caused and truly appreciate your contribution to improving the Beta experience.

Best regards,
One UI Beta Team

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