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Original topic:

Expert Raw not operational

(Topic created: 11 hours ago)
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Ran2418
Cosmic Ray
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I tried to test the Expert Raw app after updating to One UI 8.5 Beta 2 and it rendered it unusable. 

I even tried the APK route and it's still not even opening. It asks me to update and after I agree to the prompt it reroutes me back to telling me there is an update. 

Is there a hot fix coming? Or what's the plan?
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4 Replies
Sveney
Galaxy
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You're in the beta for a reason. Submit the bug report with the system logs so Samsung can figure out what's wrong. They can probably push an app update otherwise they can fix it in a future system update. Downloading the app now to try and help solve the problem

Edit: same issue on my phone, bug report sent on my end
Tom6068
Neutron Star
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This may have something to do with the Camera Assistant being updated for use in the beta. It has a lot more features which operate in Pro modes & functions to work with accessories.

The Beta Moderator posted about that earlier in the "Tips" thread titled, "2nd Beta Software Update (Dec. 22th)".


Here is the link to get it and it can only be obtained using the link while using the Members app.

https://apps.samsung.com/betastore/openAppDetail.as?appId=com.samsung.android.app.cameraassistant&cI...

Edit: I sent in an error report with a screen recording of the error & the loop of opening it then choosing to update it.
USBetaModerator3
Beta Moderator
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Hello,

Thank you very much for sharing your feedback.

To help us investigate further, please submit an Error Report through the Samsung Members app immediately after reproducing the problem:

1. Open Samsung Members โ†’ One UI Beta Program โ†’ Beta Feedback.
2. Select Error reports and attach any relevant screenshots or screen recordings (if available).
3. Make sure โ€œSend system log dataโ€ is enabled before submitting.

Important: For accurate log collection, please submit the report within 3 minutes of reproducing the issue.

We apologize for any inconvenience and appreciate your support in helping us improve the Beta experience.

Best regards,
One UI Beta Team

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ButtaBean_420
Neutron Star
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Same here when you open Expert Raw it says a New Version is available but when you tap on it there isn't and will not open
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