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ā12-29-2024 10:13 AM in
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ā12-30-2024 11:56 PM in
QuestionsHello,
Weāre sorry to hear that youāre experiencing battery drain and heating issues with Beta 2 on your Galaxy S24 Plus. Beta software is designed to test new features, but sometimes it can cause unexpected behaviors like this.
To help us investigate and address this issue, we recommend submitting an error report through the Samsung Members app on your device:
- Open Samsung Members.
- Navigate to One UI Beta Program > Beta Feedback.
- Attach any relevant screenshots or battery usage stats (if possible).
- Ensure the "Send system log data" option is checked, then submit the report.
Your detailed feedback helps our team identify and resolve potential bugs to improve the overall experience for everyone.
In the meantime, you can try these tips to optimize battery life during the beta:
- Clear the cache partition of your device.
- Check for apps running in the background that might be draining the battery.
- Ensure all apps are updated to their latest versions through the Play Store and Galaxy Store.
We truly appreciate your patience and contribution to making One UI even better. If others are experiencing similar issues, we encourage them to share their feedback as wellāit helps us pinpoint common trends and address them more effectively.
Best regards,
One UI Beta Team
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ā12-29-2024 12:35 PM (Last edited ā12-29-2024 12:36 PM ) in
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ā12-30-2024 11:56 PM in
QuestionsHello,
Weāre sorry to hear that youāre experiencing battery drain and heating issues with Beta 2 on your Galaxy S24 Plus. Beta software is designed to test new features, but sometimes it can cause unexpected behaviors like this.
To help us investigate and address this issue, we recommend submitting an error report through the Samsung Members app on your device:
- Open Samsung Members.
- Navigate to One UI Beta Program > Beta Feedback.
- Attach any relevant screenshots or battery usage stats (if possible).
- Ensure the "Send system log data" option is checked, then submit the report.
Your detailed feedback helps our team identify and resolve potential bugs to improve the overall experience for everyone.
In the meantime, you can try these tips to optimize battery life during the beta:
- Clear the cache partition of your device.
- Check for apps running in the background that might be draining the battery.
- Ensure all apps are updated to their latest versions through the Play Store and Galaxy Store.
We truly appreciate your patience and contribution to making One UI even better. If others are experiencing similar issues, we encourage them to share their feedback as wellāit helps us pinpoint common trends and address them more effectively.
Best regards,
One UI Beta Team