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Original topic:

Google assistant crashing

(Topic created: 12-02-2021 09:24 AM)
Samsung_User11
Astronaut
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Hey guys, my google assistant no longer works. I try hey-Google but nothing, Its enabled so idk. I also tried using it manually from the bottom corner of the screen but I just get a message that google keeps stoping. This began with the first beta update. Does anyone else have the same experience?
3 Replies
USBetaModerator
Beta Moderator
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Hello,

Please erase the device cache using steps below. If issue persists, Please update Samsung members app to latest version from galaxy store and send us an error report from the Samsung member’s app -> Beta Feedback -> Error Reports to help us debug the issue.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Side key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  5. Press the Volume down key several times to highlight Wipe cache partition.
  6. Press Side key to select.
  7. Press the Volume down key to highlight Yes, then press the Side key to select.
  8. When the process is complete, Reboot system now is highlighted.
  9. Press the Side key to restart the device.

Regards,
One UI Beta Team

 

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Samsung_User11
Astronaut
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I did, I always do after an update but the problem still continues, this started happening right after the first beta update.
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BDub
Cosmic Ray
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Hey google works fine on Note 20 Ultra with latest beta build.
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