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Original topic:

One UI 6.0 Phone Stops Working

(Topic created: 11-20-2023 11:15 PM)
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Irish Kid
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My phone just updated to One UI 6.0, I never signed up for the Beta. Ever since it updated, I can place a phone call, but as soon as I do I keep getting a notification that the phone app has stopped working, I can't hang up, I can't put it on speaker, I can't do anything. The screen just flashes black during the call. If someone calls me, I can't answer or reject the call, it just pops up saying the phone app has stopped working. 

 

Does anyone know what's going on with this?

24 Replies
Irish Kid
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So I did the safe mode thingy, where you hold down the volume up and power bottom. I cleared the cache partition, and then hit "repair apps" which was at the bottom of the menu, and now everything is working fine.

Slamm
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I tried this and it did not work for me. Having same issue.

usera4kbcKiNvw
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same issue!

usera4kbcKiNvw
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Same issue, can't figure out how to roll it back.  

Irish Kid
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Not sure if any of you use the secure folder or not, but try setting your secure folder up, then do the safe mode thingy. 

I kept receiving a notification and for some reason it was under the secure folder, for the new "Enriched Call" feature. After I cleared the "Cache Partition" and then selected "Repair Apps" it fixed the issue for me. 

 

Be careful in the Safe Mode thing cuz if you don't select the right option, you could factory reset your phone instead.

DrunkenMick
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I had never setup the Secure Folder once I did, and cleared cache, reset apps,phone works!!!!

 

Thank you

 

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Pearsauce
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This has been happening on my S22 this morning!! I'm going to try the safe mode route. 

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ebake27
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Tried to wipe cache partition and repair apps and phone is still not working. 

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ebake27
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Samsung support is absolutely no help, they told me I have to pay to get the issue fixed.