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Original topic:

Samsung Account app crashing

(Topic created: a month ago)
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Claykin
Nebula
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Anyone else see this from time to time? I sent in an error report to Samsung. I tried clearing cache. Yes, my cache partition has been cleared too. 

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69 Replies
Claykin
Nebula
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That doesn't work. I uninstalled updates which removed the app from the apps list. However it's still on the device v15.5.02.1. Still crashes. I tried to reinstall using Galaxy Store but it says the app is fully up to date. Only change is now after uninstalling updates I no longer see the app in settings > apps. Yes, I've rebooted the device. Same issue.
USBetaModerator3
Beta Moderator
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Hello,

Thank you very much for sharing your feedback.

To help us investigate further, please submit an Error Report through the Samsung Members app immediately after reproducing the problem:

1. Open Samsung Members → One UI Beta Program → Beta Feedback.
2. Select Error reports and attach any relevant screenshots or screen recordings (if available).
3. Make sure “Send system log data” is enabled before submitting.

Important: For accurate log collection, please submit the report within 3 minutes of reproducing the issue.

We apologize for any inconvenience and appreciate your support in helping us improve the Beta experience.

Best regards,
One UI Beta Team

la7
Constellation
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I cannot find "One UI Beta Program". The Samsung Members app keeps asking me to log in with my Samsung Account to access any feature, but in the middle of trying to type my email, the window disappears. This is really annoying. While trying to apply all the fixes that are recommended by Chat-GPT, other things are getting messed up. I cannot use OneDrive anymore. This is all really annoying, because takes a lot of my time and my phone is getting into worse and worse state. Provide instructions for resolving this issue ASAP!

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Members_7YAMJ7n
Constellation
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So, since I am not part of the Beta testing program, how can I send a report? It doesn't look like I can sign up for Beta program at this time. 

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Wartender
Constellation
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Yes me too, I'm using a s23 and sinds a few days this happens first a few times a day, and sinds today every few minutes 🥲

 

Cleared cache, removed updates, reinstalled updates. Nothing works

 

Galaxy S23
SM-S911B/DS

Superduper263
Constellation
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Same here, s23plus. Last update dec6 and continous popup samsung account stopped. Additional and bigger problem is that my onedrive also does not open anymore.

All internet suggestions tried (except full reset and backup of phone) nothing helps.

 

Need fix urgently.

 

Apmatos17
Constellation
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Happened the same to me. First sign was OneDrive crashing.

talhahassan786
Constellation
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im also getting the same issue and my one drive isnt working. Were you able to resolve it?

Daverro
Asteroid
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Hi, i don't have 8.5 UI on my s25u, but i experience the crashing samsung account app few times per hour, everything above i tried without any solution.