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Original topic:

Samsung Account app crashing

(Topic created: 12-14-2025 07:01 AM)
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Claykin
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Anyone else see this from time to time? I sent in an error report to Samsung. I tried clearing cache. Yes, my cache partition has been cleared too. 

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69 Replies
Exidous
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This just started happening for me today. Galaxy fold7. Tried all the steps mentioned here but nothing seems to help.

Jules5
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Exactly the same for me

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Daverro
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Please try uninstall One drive App - i do that and for now no crashes 

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Soapie
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I had the exact same issue. Tried everything I could find, but to no avail.

I was finally able to get it to stop by clearing the cache for my Google app, hasn't happened since!

Fingers crossed it works for you too!

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aryavansh
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Same issue - it's ridiculous how big an issue this is, with no solution! This is on a 2 month old Fold 7.

Steps I've tried unsuccessfully:

1. Reseting Google app cache

2. Resetting Onedrive after clearing data and cache

3. Clearing cache for the Samsung Account app

4. Starting the phone in Safe Mode

Very strange behaviour from the device - opening the Samsung account in Settings will often close the settings app and go back to home screen. OneDrive actually WORKS, but this popup causes it to crash.

 

Samsung we need an URGENT FIX for this - I use the phone for work, and not having OneDrive working is crippling. 

sKy_h4wK
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I can only ask the same for myself here. Using an S25 Ultra, problems since yesterday. The error message pops up every few minutes. Worst is the block of MS OneDrive! Neither can I get the app running, nor am I able to access OneDrive content using other apps. Can't wait for my working day tomorrow.........

I'm not a member of the Beta program. Seems like this issue is not specifically caused by participating in it and may be independent of the OneUI version...?

LeeViewB
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I have this issue as well, tried pretty much everything others have said.

Not a Beta user. S25 ultra

Jmwp1974
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Same here , not a member of the beta programme , done a factory reset no help and onedrive won't even open

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boskap
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Habe the same Issue

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aryavansh
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Update: I spoke to Samsung chat support - we tried Settings reset which didn't work.

Last resort was factory reset - THIS DID NOT FIX THE ISSUE - the issue seems to be with thr latest Samsung Account app update - which auto updates itself after factory reset!

Samsung - yall need to sort this out.