cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Screen recording's not working with the phone app.

(Topic created: 04-09-2025 06:51 PM)
593 Views
Slate-Rose
Galaxy
Options
Questions
I'm experiencing an issue with "Screen Recording" phone calls on my phone app. 

After recording, there's no audio in the saved video, even when I've selected "Media" or "Media and Mic" sound recording options. 

Has anyone else encountered this problem, and if so, is there a solution?
3 Replies
Max83
Constellation
Options
Questions
Im experience issues with my phone it won't charge at all
Slate-Rose
Galaxy
Options
Questions
Wow, this is crazy bad.
Have you tried checking the port or replacing the port?
0 Likes
Reply
USBetaModerator3
Beta Moderator
Options
Questions

Hello,

Thank you very much for your feedback.

To assist us in resolving this issue, we kindly ask you to submit an error report through the Samsung Members app on your device:

1. Open Samsung Members.
2. Navigate to One UI Beta Program > Beta Feedback.
3. Attach any relevant screenshots or screen recording/video (if possible).
4. Ensure "Send system log data" is checked, then submit the report.

Important: Please submit the report within 15 minutes of reproducing the issue for accurate log data collection.

We sincerely apologize for any inconvenience this may have caused and truly appreciate your contribution to improving the Beta experience.

Best regards,
One UI Beta Team

0 Likes
Reply