After installing the beta .. was having a few issues so I did a hard reset and now when I try to upload images from the gallery to social media it's not recognizing any of the images.. please help!
I also did a reset on all app preferences as well.
Hold the social media app and click the i, goto permissions and deny all. Save and reboot. Then repeat the process but this time allow the permissions, save and reboot. You should now see your photos and videos to upload. 🖖
Thank you.... that didn't work for me at all.... I'm wondering if when I did the factory reset I lost what was on the internal storage because what shows up in my gallery when I try to upload to social media is only 35 pictures I recently took on the last day or two and they are pulling from the internal storage. When I directly to the glory I see all my folders but I guess they are coming from the backup on OneDrive or Google photos.... I don't know but it's frustrating now🤨🤔😠
Yes if you did a factory reset, it wipes internal storage. Whatever you have on there is gone unless you had it backed up somewhere like your google account or Samsung account. Factory reset should be a very last resort and data should be backed up as it will be wiped. 🖖
I have the same issue and I have tried the "deny all permissions" technique but it doesn't work. I think it is safe to say that it is a bug that can't be fixed until samsung fixes it on their end. Until then, I am using the "my files" app as my temporary gallery since everything works just fine there. All the new videos and pictures should show up there.
Good Lock is not fully supported during beta program. In the meantime, please report the issue and keep us updated on other issues you encounter. We apologize for the inconvenience and appreciate your contribution to the beta program.
