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Original topic:

Complain from my local Samsung Support

(Topic created: 12-21-2021 01:20 AM)
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userxLUhXuunln
Constellation
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Samsung Members

I had an issue with Samsung Support in my country...

Did anyone face the same issue?

I purchased my Galaxy Note 10 from another country and my screen got cracked.

When I went to my local Samsung support (in my country) in order to replace screen out of warranty, they told me that I will be afforded an extended fees for the same screen because I had not bought my phone locally, they also told me that I will not have the 30% offer (latest Samsung offer for Screen replacement fees).

I communicated with Support team of two other regions and they told me that is not true and the support fees is consistent and independent on the location of purchasing.

I am very upset for this treatment.

 

 

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