Original topic:

Samsung Smartthings Vision notification issues

(Topic created: 08-07-2021 11:01 AM)
userF73UdYc1Ds
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Smart Home Support

I've just bought a Samsung Smartthings Vision. I have installed it and it shows up in the app. Then I created an automation to trigger that a notification should be sent to me. But the darn thing only randomly sends notifications and I can't figure out why? Does anybody have a clue? 

Another issue I have is that every time I open the view for the camera the bloody app prompts me to upgrade to the paid cloud version. And there is no way of saying that I am not interested. Bloody annoying. Does anybody know how to shut that reminder down for good?

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SamsungLou
Samsung Moderator
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Smart Home Support

Thank you so much for reaching out! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitcountrysite.html, or contact your regional Samsung Community here: https://r1.community.samsung.com/.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userF73UdYc1Ds
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Smart Home Support

I wish that was possible. The Swedish branch of Samsung is rubbish. You never get any answers to e-mails, and the staff in Sweden are so incompetent they might just as well be replaced with bots. I am quite tech-savvy and I have never experienced a tech company with such low-level competence in what is supposed to be their area of expertice. For all that I care they could just as well stop selling Samsung in Sweden altogether as the support is non-existent. 

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