Original topic:

Google Messages not connecting to Chat on T-Mobile

(Topic created: 12-01-2021 08:42 AM)
mrkylerhodes
Asteroid
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I've been running into an issue with Google Messages on T-Mobile where it is constantly showing "Connecting..." to the Chat features. I'm curious if anyone else has been running into this? I've had to keep Chat turned off and it only started once I joined the Beta program and have reported the issue to both Google Messages and Samsung.
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I'm not sure. I had Google messages before beta and mine is still connected
USBetaModerator
Beta Moderator
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Hello,

Please erase the device cache using steps below. If issue persists, Please update Samsung members app to latest version from galaxy store and send us an error report from the Samsung member’s app -> Beta Feedback -> Error Reports to help us debug the issue.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Side key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  5. Press the Volume down key several times to highlight Wipe cache partition.
  6. Press Side key to select.
  7. Press the Volume down key to highlight Yes, then press the Side key to select.
  8. When the process is complete, Reboot system now is highlighted.
  9. Press the Side key to restart the device.

Regards,
One UI Beta Team

 

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mrkylerhodes
Asteroid
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Have attempted this and am still seeing the issue. I have also reported it to the Samsung Members beta team. Thanks for the suggestions
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The beta might be messing with it
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J53072
Cosmic Ray
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No issues here running Google Messages and T-Mobile. Now, I am on Sprint TNX and Samsung messages won't work with RCS, so that is why I am using Google
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