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Original topic:

Screen freezing

(Topic created: 11-22-2021 04:57 PM)
Jacquelinep
Astronaut
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I did the update this morning and my screen has frozen 2 times now.
8 Replies
USBetaModerator
Beta Moderator
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Hello @Jacquelinep ,

Please erase the device cache using steps below. If issue persists, Please update Samsung members app to latest version from galaxy store and send us an error report from the Samsung member’s app -> Beta Feedback -> Error Reports to help us debug the issue.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Side key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  5. Press the Volume down key several times to highlight Wipe cache partition.
  6. Press Side key to select.
  7. Press the Volume down key to highlight Yes, then press the Side key to select.
  8. When the process is complete, Reboot system now is highlighted.
  9. Press the Side key to restart the device.

Regards,
One UI Beta Team

Jacquelinep
Astronaut
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I have the galaxy s20plus what side key are you talking about I have volume buttons and power key all on one side no other buttons
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Frbky
Nebula
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Power key.
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The side key is called the power key or the Bixby key, if it is mapped to the Bixby key, pull the notification shade all the way down and a power icon will show. This is the way you can shut down your phone if Bixby is mapped to that button.
Hope this helps!
-SteadyStatus21
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Mikeso3691
Halo
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I haven't had that issue with the S20+
Jacquelinep
Astronaut
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That's what I got
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Jacquelinep
Astronaut
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Seems to be fine now no more issues.
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Jacquelinep
Astronaut
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Thank you I got it
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