Hello, Timothy! There could be a couple of reasons that the playlist is reappearing. One of them being it could be syncing from the cloud, so it's appearing that way.
The second reason it could be stuck in the temporary files on the phone somehow. You can try after deleting it to wipe your cache partition and see if that will make any changes:
Turn off the device.
Press and hold the Volume Up key and the Bixby / Power key.
When the Android logo displays, release both keys.
An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
Press the Volume down key several times to highlight Wipe cache partition.
Press Bixby / Power key to select.
Press the Volume down key to highlight Yes, then press the Bixby / Power key to select.
When the process is complete, Reboot system now is highlighted.
Press the Bixby / Power key to restart the device.
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Hello! thank you for the feedback. We will tag your post for feedback so our Engineers can see it. Thank you for being part of the community.
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Hello, user6wzaS8QUPF We appreciate your feedback. We'll tag your post for it to be reviewed by our engineers. Thank you for being part of the Community!
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Hello, Mark!
As a single father, I definitely understand! Here's some steps you can do to help:
Setting parental controls on TV: https://www.samsung.com/us/support/answer/ANS00082484/
As for Samsung TV Plus removal, Samsung TV Plus is an integrated feature of your TV and it can't be fully removed. However, if you remove all of the channels, Samsung TV Plus will not appear on your TV anymore unless a new channel is added. Periodically, new channels are added and you'll need to remove them if you don't want Samsung TV Plus. You can also remove the Samsung TV Plus app from your TV's Home screen. Simply highlight it, press Down, and then select Remove > Remove.
Note: You can restore the TV Plus channels by performing a Smart Hub reset. But this will sign you out of all of your apps, so you have to make sure you have all of your login information and your TV's PIN code (default is 0000). Navigate to Settings, and then select Support. Select Self Diagnosis, and select Smart Hub Reset to perform the reset.
you can opt out of receiving Customized Ads (called “Interest Based Advertisements” on Smart TV) through your Smart TV settings menu at Menu > Support > Terms & Policy or Menu > Smart Hub > Terms & Policy.
• Customization Service
If you are a Customization Service user, you can opt out of sharing your Customization Service data with the Service as follows:
A. If the operating system on your Samsung mobile device is version 9.0.0 or later:
p>Settings > Accounts and backup > Accounts > Samsung account > Privacy > Customization Service > Customized ads and direct marketing
B. If the operating system on your Samsung mobile device is version 7.1.0 to 8.1.0:
Settings > Cloud and accounts > Accounts > Samsung account > Privacy > Customization
Please note that changing your Customization Service settings will not stop the Service from sending you Customized Ads. To opt out of receiving Customized Ads from the Service, please see the instructions under “Samsung Mobile Device” and “Samsung Smart TV” in this “How to Opt Out of Receiving Customized Ads” section of the Privacy Notice.
(https://www.samsung.com/us/account/privacy-policy/samsungads/)
I Hope this helps!
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Hello! Are you talking about the UI 3.0 Beta program? If so that beta program is over as the software has been officially released. Keep an eye out for future beta programs, you can participate in those when it becomes available.
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Thank you for the feedback on this. Seeing as we're seeing this from many users, we have sent this up to our engineering team to look into more. As for an immediate solution, we would recommend reaching out to a local ubreakifix for an evaluation of your phone, just to determine that everything hardware wise is working with your unit.
Also please make sure to log this within the members app under the errors! The more information we can obtain for the error log the easier it will be able to identify more info about the situation.
We'll update the thread should more information become available. Thank you.
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To add a widget you would do the following:
From a Home screen, touch and hold an empty space.
Tap Widgets (at the bottom).
Tap a widget.
Some widgets offer different size options. If no additional options are available, skip to step 4.
Touch and hold the desired widget.
Drag the widget to the preferred Home screen then release.
For the widget to be successfully added, there must be sufficient space on the desired screen.
If applicable, tap additional options to activate widget.
Options vary depending upon the type of widget.
If you're not seeing the widget appear, it may no longer be available for replacement. I apologize for any inconvenience!
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Hello, Please check out the following link to see if this assists with your inquiry - https://www.samsung.com/us/support/answer/ANS00077058/
Also, please be aware that depending on your Carrier some features with Samsung Free may not be available.
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Hello, We need some additional information from your phone. I'll be reaching out to you privately to obtain this confidential information, as this seems to be an isolated incident.
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According to our service operation policy, Audio and video codecs for WMA/ WMV format aren't supported on Samsung Mobile phones or Samsung Music. However, you can download a 3rd party application that does support the WMA/WMV format from the google play store.
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Thank you. Based on the image it looks like you may have an AT&T phone. The watch tab is not an available option on AT&T phones. So the feature would not be available unfortunately due to the carrier restrictions.
However, for anyone that is experience this with other carriers, there was a new update to the app ver. 5.1.0 1.8. Once it's updated the tab normally appears about 48 hrs after update.
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Hello, While we can't change the looks or designs that the update has made, I would recommend backing up your data, and doing a factory data reset after an update. I believe this may resolve the trouble that you both are experiencing. https://www.samsung.com/us/support/answer/ANS00062029/
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Hello! We just release a new software update today. After updating if you're still having trouble. Please make sure to log this within the wearables application.
Steps:
1. Open Wearables App
2. Got to "Contact Us" (Then, opened Samsung Members) - Click "Error reports"
3. Add frequency/ issue description ->Send
After this is completed, please feel free to send us a private message.
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Hello! We just release a new software update today. After updating if you're still having trouble. Please make sure to log this within the wearables application.
You can also try the following troubleshooting:
Use Active noise canceling: https://www.samsung.com/us/support/answer/ANS00087243/
Troubleshooting for audio issues: https://www.samsung.com/us/support/troubleshooting/TSG01111323//#poor-sound-during-calls
Steps:
1. Open Wearables App
2. Got to "Contact Us" (Then, opened Samsung Members) - Click "Error reports"
3. Add frequency/ issue description ->Send
After this is completed, please feel free to send us a private message.
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Hello! We just release a new software update today. After updating if you're still having trouble. Please make sure to log this within the wearables application.
Steps:
1. Open Wearables App
2. Got to "Contact Us" (Then, opened Samsung Members) - Click "Error reports"
3. Add frequency/ issue description ->Send
After this is completed, please feel free to send us a private message.
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02-01-202102:49 PM (Last edited 02-01-202102:51 PM) in
02-01-202102:49 PM
Hello! Just to confirm are you using the Galaxy store to make the purchase?
Rewards can only be used in certain areas. please make sure to review the terms and conditions to make sure that where you're purchasing the theme is one of those areas:
http://samsung.com/us/rewards/rewards-terms-and-conditions/
Also, here are some helpful FAQs for Samsung rewards that may be helpful:
http://samsung.com/us/support/answer/ANS00061312
If neither links were able to provide the answer you were looking for, I would recommend reaching out to our Samsung Pay team as they take care of rewards inquiries as well.
They can be reached by calling, 1-844-726-7297
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We would recommend reaching out to an Authorized Samsung service center for assistance, and proper diagnostics. http://www.samsung.com/us/support/service/location
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Samsung TV Plus is supported in P OS (Android 9) or above.
The OS of your device may be O OS (Android 8).
If you upgrade your device to latest version, you can install Samsung TV Plus via Galaxy Store or Play Store.
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