Original topic:

S20 FE keeps losing T-Mobile network connection

(Topic created: 03-17-2023 05:59 PM)
willystylz47
Astronaut
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Galaxy S20

My galaxy s20 FE keeps loosing connection too the tmobile network for hrs at a time. And after restarting my phone a dozen times it reconnects randomly out of the blue. And stays connected for months. Is this a phone issue or t mobile issue. 

 

 
6 Replies
Charkatak
Neutron Star
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Galaxy S20
Try contacting your carrier to see if they can troubleshoot the problem.

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willystylz47
Astronaut
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Galaxy S20
I have for about a yr. It's been happening that long.☹️
Charkatak
Neutron Star
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Galaxy S20
At times an older sim card is to blame, other times issues with phone's hardware /antenna. Go to device care app, then scroll to the bottom and go to diagnostics. Run an appropriate test

willystylz47
Astronaut
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Galaxy S20
No issues
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Charkatak
Neutron Star
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Galaxy S20
Go to settings and then connections, mobile networks and then access point names. In there check to see if t-mobile is selected. Additionally you can tap 3 dots and reset to default

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Galaxy S20
I am going with TMobile issue. My daughter had an older phone and it started doing that. TMobile "tried" everything and said it was a "firmware" issue and had her upgrade. When she upgraded to the S23 no problems. Sounds like they are wanting us to get the new phones. I have the 20 FE 5g. I bet it starts happening soon.