Original topic:

Wi-Fi calling option vanished on S20 FE 5G

(Topic created: 09-23-2023 01:48 PM)
OFFS
Astronaut
Options
Galaxy S20

Looking for a suggestion to restore the Wi-Fi calling option on my phone. It has disappeared in connection settings, no longer in my pulldown, quick tiles and not in my phone app settings. It was there (I previously relied on it while with T-Mobile) and suddenly gone. The only place I can now find it is Settings>Apps>"Special Access" in the 3 dot menu in the upper right>WiFi control. It is enabled and the only options given when selecting it is to toggle on or off. Verizon is my carrier and I have confirmed capability with them. I have tried the whole sim card pull, restart, blah blah. I have reset both network and phone settings. Verizon has attempted a reset from their end. Software update this morning didn't help. TIA

5 Replies
yashpal
Astronaut
Options
Galaxy S20
Go to connection in settings then select wifi calling
0 Likes
OFFS
Astronaut
Options
Galaxy S20
It is not an option, as I mentioned. Screenshot_20230923_154723_Settings.jpg
0 Likes
LongHiker
Legendary Samsung Care Ambassador
Options
Galaxy S20

@OFFS Did you just recently switch to Verizon? When you boot your phone, do you see a T-Mobile logo? Wondering if you are running T-Mobile firmware and it is not compatible with Verizon's Wifi calling setting. 

0 Likes
OFFS
Astronaut
Options
Galaxy S20
We switched at the end of May but the option was there and useable at least through the week of Independence Day. I had to shut it off while visiting friends due interference with call quality.

Yes, T-Mobile still pops up when I restart but Verizon maintains that that has no impact.
0 Likes
yongobongosope
Astronaut
Options
Galaxy S20

Screenshot_20231207_073736_Wi-Fi Calling.jpg

 all I had to do was search up WiFi calling in the Settings app search bar. The first time I clicked on it it said the menu wasn't available, but then worked the second time I clicked it. 

0 Likes