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Original topic:

Note 20 Ultra screen fades in and out when playing games

(Topic created: 09-11-2021 09:24 AM)
usereBeiFRGSqQ
Asteroid
Options
Note20

I've had my note 20 Ultra less than a month. When I play games, it fades in and out. How do I stop this?

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1 Solution


Accepted Solutions
Solution
SamsungQue
Samsung Moderator
Samsung Moderator
Options
Note20

Here are the steps to clear the cache partition on your phone.

  1. Turn off the device.
  2. Press and hold the Volume Up key, then press and hold the Side key.
  3. When the Samsung logo displays, release the Side key but continue holding Volume Up.
  4. When the Android Recovery screen appears, release Volume Up.
  5. An 'Installing system update' message may show for 30 - 60 seconds before the Android system recovery menu options appear.
  6. Press the Volume down key several times to highlight wipe cache partition.
  7. Press Power key to select.
  8. Press the Volume down key to highlight yes, them and press the Power key to select.
  9. When the wipe cache partition is complete, Reboot system now is highlighted.
  10. Press the Power key to restart the device.

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9 Replies
TheGalaxy
Neutron Star
Options
Note20
Do you mean the brightness?
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usereBeiFRGSqQ
Asteroid
Options
Note20

Yes. It is bright enough, then while I'm playing a game on it, it goes dim. then it repeats over and over again.

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TheGalaxy
Neutron Star
Options
Note20
When was your recent update?
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usereBeiFRGSqQ
Asteroid
Options
Note20

It says I'm up to date.

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usereBeiFRGSqQ
Asteroid
Options
Note20

sometimes it goes dim when I'm just reading my messages, so there is either a setting wrong, or this is a defective phone.

 

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usereBeiFRGSqQ
Asteroid
Options
Note20

Is this a problem with this phone, or do I have a wrong setting? it is hard to play or do messages on it when the brightness is fading in and out.

 

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SamsungQue
Samsung Moderator
Samsung Moderator
Options
Note20

I can see how this issue can be frustrating. Does it happen with any other apps besides your games? Have you tried clearing the cache partition on your phone?

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usereBeiFRGSqQ
Asteroid
Options
Note20

How do i clear cache on a phone?

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Solution
SamsungQue
Samsung Moderator
Samsung Moderator
Options
Note20

Here are the steps to clear the cache partition on your phone.

  1. Turn off the device.
  2. Press and hold the Volume Up key, then press and hold the Side key.
  3. When the Samsung logo displays, release the Side key but continue holding Volume Up.
  4. When the Android Recovery screen appears, release Volume Up.
  5. An 'Installing system update' message may show for 30 - 60 seconds before the Android system recovery menu options appear.
  6. Press the Volume down key several times to highlight wipe cache partition.
  7. Press Power key to select.
  8. Press the Volume down key to highlight yes, them and press the Power key to select.
  9. When the wipe cache partition is complete, Reboot system now is highlighted.
  10. Press the Power key to restart the device.

View solution in context

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