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Original topic:

Buds 2 pro software issues, S25+

(Topic created: 06-02-2025 10:32 PM)
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Tomahawkpanther
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Bixby tells me my buds aren't connected to my phone even though they are so I can't use voice commands such as "enable/disable noise cancelation" etc. The buds controller on my galaxy watch also says the buds aren't connected to my phone, however when I select an audio source on my watch it'll display and allow me to select my buds with no issue. Lastly the wearable app itself will not save the buds under all my devices. Whenever I want to tinker with the bud settings I have to keep adding them manually within the wearable app or go to the phones settings and select the buds from there. Anyone else have these issues with their galaxy buds? Bought these brand new sealed at Best Buy, updated to firmware R510XXU0AYB1 so they're not fakes.
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Tom6068
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Try this; go to Settings/General management/Reset/Reset Wi-Fi and Bluetooth settings and then reset it all.

This will completely reset both your Wi-Fi connections, which can easily be connected again using your Wi-Fi login credential. But this will completely reset the Bluetooth as well, and remove all connected devices that currently are used in Bluetooth. Then after that, power down your phone completely. Then power it back up by pressing and holding both the up volume and power (side) buttons at the same time until you get to the recovery screen.

Using the volume button to move the highlight, move it to "Wipe cache partition", then click the power button, then choose "yes" (again using volume button to select that) and then hit the power again. It will then default to the top choice of "Reboot system now" and just hit the power button. After that your device will restart with all temp file erased. Now you then will have to pair up those Bluetooth devices again including your car if it is connected and then see if that helps. I know that seems like a hassle, but this is a completely different firmware.

As a side note, it is a good idea to wipe the cache partition after every big update, like monthly security patches, or even another beta update when it moves to beta 2.

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Tomahawkpanther
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Should have mentioned I've already performed these exact steps numerous times to avail. Seems to be a software bug in One UI 8
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USBetaModerator3
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Hello,

Thank you very much for your feedback.

To assist us in resolving this issue, we kindly ask you to submit an error report through the Samsung Members app on your device:

1. Open Samsung Members.
2. Navigate to One UI Beta Program > Beta Feedback.
3. Attach any relevant screenshots or screen recording/video (if possible).
4. Ensure "Send system log data" is checked, then submit the report.

Important: Please submit the report within 3 minutes of reproducing the issue for accurate log data collection.

We sincerely apologize for any inconvenience this may have caused and truly appreciate your contribution to improving the Beta experience.

Best regards,
One UI Beta Team

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