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Original topic:

Dex and full screen video playback issue

(Topic created: 01-07-2025 09:32 AM)
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GodAshram
Galaxy
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So I use dex for video playback quite often. Today is the 1st time in a few weeks, so I'm not sure if this is something new to beta 3 or not. The not a big issue, more of an annoyance. 

When watching video fullscreen and I pause, the screen will blank out after 7-8 seconds flat. The only way to get video back up on screen is to double tap/click on the screen. Issue with that is depending on the app, that can send you back or forward anywhere from 10-30 seconds. 
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Youu
Honored Contributor
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Have you clear the cache partition, also log everything you can with screenshots and such and report this issue to samsung as well
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GodAshram
Galaxy
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Yes cache was cleared and unsure how a screenshot of a black screen would help.
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USBetaModerator3
Beta Moderator
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Hello,

Thank you for your feedback.

To assist us in resolving this issue, we kindly ask you to submit an error report through the Samsung Members app on your device:

1. Open Samsung Members.
2. Navigate to One UI Beta Program > Beta Feedback.
3. Attach any relevant screenshots (if possible).
4. Ensure "Send system log data" is checked, then submit the report.

Important: Please submit the report within 15 minutes of reproducing the issue for accurate log data collection.

We sincerely apologize for any inconvenience this may have caused and truly appreciate your contribution to improving the Beta experience.

Best regards,
One UI Beta Team

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