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Original topic:

ExpertRaw Crash

(Topic created: 09-09-2025 01:26 PM)
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userDDfKJ6ElN2
Cosmic Ray
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My expertraw app crashes as I try to enter the app and while trying to hit the expert raw settings page 

Sometimes after clicking a picture it forever keep processing in the background when you temporarily exit out of the app 

I have tried to wipe cache from power, reset and clear cache on app and uninstall and reinstall and nothing seems to resolve the issue. Please advice 
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9 Replies
LongHiker
Galactic Samsung Care Ambassador
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@userDDfKJ6ElN2 In your other post you mention that you are on the Beta. You should make your post in the Beta discussion area. BTW, I'm using the Beta but am not seeing the crash. 

userDDfKJ6ElN2
Cosmic Ray
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Ill move it or make a post there. I have no idea how to fix this app. I have tried everything
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userIffuhdqwOJ
Asteroid
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Having the same issue. One UI 8 Beta 7 on an S25 Ultra. It crashed randomly when processing and have to clear data. It still will stop randomly.

Note, the app itself does not crash. It is the processing thing that crashes and stops.
userDDfKJ6ElN2
Cosmic Ray
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Correct its crashing. Hopefully its fixed soon
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userIffuhdqwOJ
Asteroid
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I left a feedback. Hopefully Samsung will see it.
userDDfKJ6ElN2
Cosmic Ray
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Yes lets make our voices heard. Appreciate you doing that!
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userIffuhdqwOJ
Asteroid
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App got update today. No longer crashing and photos processed.
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USBetaModerator3
Beta Moderator
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Hello,

Thank you very much for sharing your feedback.

To assist us in resolving this issue, we kindly ask you to submit an error report through the Samsung Members app on your device immediately after the issue is reproduced:

1. Open Samsung Members.> Navigate to One UI Beta Program > Beta Feedback.
2. Attach any relevant screenshots or screen recording/video (if possible).
3. Ensure "Send system log data" is checked, then submit the report.

Important: Please submit the report within 3 minutes of reproducing the issue for accurate log data collection.

We sincerely apologize for any inconvenience this may have caused and truly appreciate your contribution to improving the Beta experience.

Best regards,
One UI Beta Team

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userIffuhdqwOJ
Asteroid
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Today there was an update for the app and now it processed. Try updating the app. It no longer crashes processing in the beta 7.
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