Galaxy Watch Ultra2

[neganX12]

Galaxy Watch Ultra2 — Step counter randomly dies after a watch restart/reboot, only fixed by full factory reset (S25 Ultra, OneUI 8.5/OneUI 9.0 Beta)

Love the watch otherwise, but this is becoming a dealbreaker.

**Issue:** 

Whenever a watch reboot or a restart occurs, step counter just stops working entirely. No steps get recorded no matter how much I walk/run.

**What I've tried (nothing works):**

* Restarting the watch

* Restarting the phone

* Reinstalling Samsung Health / Wearable app

* Toggling permissions

**The only thing that fixes it:**

A full factory reset of the watch. That's it. Nothing short of a complete wipe brings the step counter back.

**This sucks because:** 

* Have to recalibrate blood pressure monitoring from scratch every time

* Have to re-verify/re-add bank cards for Samsung Wallet every time

* Lose all watch-side settings and have to set everything up again

I'm now on my **4th factory reset** in a short span just to get basic step tracking working again. Last restart was due to the patch update that was rolled out.

**My setup:**

* Galaxy Watch Ultra 2

* Samsung Galaxy S25 Ultra

* OneUI 8.5 -> Now 9.0 Beta2

Anyone else running into this? Is this a known bug with a fix in the pipeline, or is my unit just defective? At this point I don't know if I should push for a replacement or if this is a widespread software issue everyone's dealing with.

Any help appreciated — this is genuinely frustrating for an otherwise great watch.

@Joep03 

[LongHiker]

It very well could be related to the Beta you are using. You should post in the Beta discussion area.

[Joep03]

Has nothing to do with Beta, also occurs in public firmwares. Samsung confirmed to me it's a bug and will be fixed in next Merge Request.