Galaxy Watch Ultra2

[neganX12]

Galaxy Watch Ultra2 — Step counter randomly dies after a watch restart/reboot, only fixed by full factory reset (S25 Ultra, OneUI 8.5/OneUI 9.0 Beta)

Love the watch otherwise, but this is becoming a dealbreaker.

**Issue:** 

Whenever a watch reboot or a restart occurs, step counter just stops working entirely. No steps get recorded no matter how much I walk/run.

**What I've tried (nothing works):**

* Restarting the watch

* Restarting the phone

* Reinstalling Samsung Health / Wearable app

* Toggling permissions

**The only thing that fixes it:**

A full factory reset of the watch. That's it. Nothing short of a complete wipe brings the step counter back.

**This sucks because:** 

* Have to recalibrate blood pressure monitoring from scratch every time

* Have to re-verify/re-add bank cards for Samsung Wallet every time

* Lose all watch-side settings and have to set everything up again

I'm now on my **4th factory reset** in a short span just to get basic step tracking working again. Last restart was due to the patch update that was rolled out.

**My setup:**

* Galaxy Watch Ultra 2

* Samsung Galaxy S25 Ultra

* OneUI 8.5 -> Now 9.0 Beta2

Anyone else running into this? Is this a known bug with a fix in the pipeline, or is my unit just defective? At this point I don't know if I should push for a replacement or if this is a widespread software issue everyone's dealing with.

Any help appreciated — this is genuinely frustrating for an otherwise great watch.

@Joep03 

[LongHiker]

It very well could be related to the Beta you are using. You should post in the Beta discussion area.

[Joep03]

Has nothing to do with Beta, also occurs in public firmwares. Samsung confirmed to me it's a bug and will be fixed in next Merge Request.

 

 

[neganX12]

Absolutely not. 

It was the same on OneUI 8.5 STABLE as well. 

Someone on reddit had the same issue; then updated to OneUI 9; and surprisingly the issue got fixed. So I signed up for the beta. 

The issue still persists. 

As confirmed by me and @Joep03  and many other watch Ultra2 users. 

This is a real issue. Step counter BREAKS after reboot or restart of the watch. 

I don't know what a Merge Request is but I hope someone from Samsung acknowledges this and assures a fix. 

[USBetaModerator3]

Hello,

We’re sorry for the inconvenience you’re experiencing.

To help the team accurately identify the cause of this issue, we kindly ask that you submit an Error Report immediately after reproducing the problem so that the relevant system logs can be captured.

1. Open Samsung Members → One UI Beta Program → Beta Feedback.
2. Select Error reports and attach any relevant screenshots or screen recordings (if available).
3. Make sure “Send system log data” is enabled before submitting.

Important: For accurate log collection, please submit the report within 3 minutes of reproducing the issue and do not kill the task of the Samsung Members app until you receive notification that the error has been sent (about 5 minutes)

Your report will greatly assist the team in analyzing and improving the Beta experience.

Thank you for your continued support.

Best regards,
One UI Beta Team

[neganX12]

Please read issues well before replying like AI BOTS.

This is a Galaxy Watch Ultra2 issue. Not an issue on the phone. 

This was tested and reproduced by me and @Joep03. We have this issue and its frustrating. We literally cant have our watch reboot or restart.