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Original topic:

Galaxy watch 4

(Topic created: 11-10-2021 02:40 PM)
I've been having an issue for the las few months ever since I got the beta for one ui 4, my watch will disconnect from my phone saying that I need a plan for my watch to work, my watch has been connected ever since I bought it, I called t mobile several times and they kind of fixed the issue but it comes back again... I can't make calls from my watch because it says that I need to be connected to a cellular network.... never had this issue with my other watch... is anyone having this issue ?? 
1 Reply
Beta Moderator


Please erase the device cache using steps below. If issue persists, Please update Samsung members app to latest version from galaxy store and send us an error report from the Samsung member’s app -> Beta Feedback -> Error Reports to help us debug the issue.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Side key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  5. Press the Volume down key several times to highlight Wipe cache partition.
  6. Press Side key to select.
  7. Press the Volume down key to highlight Yes, then press the Side key to select.
  8. When the process is complete, Reboot system now is highlighted.
  9. Press the Side key to restart the device.

One UI Beta Team