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Original topic:

Lockscreen

(Topic created: 10-07-2021 09:06 AM)
Guillenb1986
Astronaut
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After unlocking the phone the clock goes up and remains stock in the lockscreen with the clock hidden halfway up in the screen.
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5 Replies
user751201tmO21
Honored Contributor
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Hmmm. So I've got three different ways to unlock: Facial, Finger, and Pattern.

Do you have multiple ways? If yes, which one doesn't work?
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Guillenb1986
Astronaut
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I have the same but after I unlock the phone it just stays in the lockscreen and the clock moves to the top halfway hidden... this started to happen after the new beta update.
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USBetaModerator
Beta Moderator
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Hello @Guillenb1986 ,

Looks like your device froze after unlocking. 

Please erase the device cache using steps below. If issue persists, Please update Samsung members app to latest version from galaxy store and send us an error report from the Samsung member’s app -> Beta Feedback -> Error Reports to help us debug the issue.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Side key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  5. Press the Volume down key several times to highlight Wipe cache partition.
  6. Press Side key to select.
  7. Press the Volume down key to highlight Yes, then press the Side key to select.
  8. When the process is complete, Reboot system now is highlighted.
  9. Press the Side key to restart the device.

Regards,
One UI Beta Team

Guillenb1986
Astronaut
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Hi there, I followed the steps outlined in your previous comment and I am still having the same issue. I have submitted an error report through the Beta feedback.

Thanks!
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Guillenb1986
Astronaut
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Attached is a picture of the issue I'm having when trying to unlock my device.Screenshot_20211007-200645_Nova7.jpg
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