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Original topic:

My Files app not working properly

(Topic created: 08-24-2025 04:45 PM)
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Nirvash1
Asteroid
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So they fixed the network storage locations from crashing the app but now and previously they will not allow me to sign into my Google Drive. Anyone else?

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LongHiker
Galactic Samsung Care Ambassador
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It's working fine for me.

Have you tried wiping the My Files cache? Or wiping the device cache partition on your phone?
USBetaModerator3
Beta Moderator
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Hello,

Thank you very much for sharing your feedback.

To assist us in resolving this issue, we kindly ask you to submit an error report through the Samsung Members app on your device immediately after the issue is reproduced:

1. Open Samsung Members.
2. Navigate to One UI Beta Program > Beta Feedback.
3. Attach any relevant screenshots or screen recording/video (if possible).
4. Ensure "Send system log data" is checked, then submit the report.

Important: Please submit the report within 3 minutes of reproducing the issue for accurate log data collection.

We sincerely apologize for any inconvenience this may have caused and truly appreciate your contribution to improving the Beta experience.

Best regards,
One UI Beta Team

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