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Original topic:

S-pen issue

(Topic created: 09-11-2023 03:49 PM)
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Aromate
Galaxy
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Hey there,
The S-pen on the S23 Ultra is not what we used to have. Now we're always receiving message to reconnect the S-pen. What's the problem? 
And then when you reconnect it, you found that it's 100% full .
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6 Replies
CubZeke
Galaxy
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Do you happen to have a magsafe case? Sometimes I have that issue if I have a case that doesn't properly shield the phone. It is also possibly a beta issue. I personally haven't had that error message appear at all.
Aromate
Galaxy
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No, I'm not using any case. I think it could be a software issue. It seems....I don't know.
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Faith7777
Comet
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I've had this problem before and after doing the beta program, I actually went through two s23 ultras having to be returned because almost every time I took out the soen it disconnected. It seemed to be better with this new phone I received at the end of July, however the past two days it's been happening again. It happened a little over a week ago also and I did send an error report.
I do not have a magnetic case
Aromate
Galaxy
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Let's hope a remedy for that soon.
USBetaModerator2
Beta Moderator
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Hello,
Thank you for your feedback.

Please use the latest Samsung Members app to submit an error report (Samusng Members One UI Beta Program Beta Feedback Error Report.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

- To provide UX or UI-related feedback, such as usability or feature suggestions, select "Beta community Suggestions" in the Beta recruitment notice of Samsung Members app.

We appreciate your contribution to the Beta Program.

Regards,
One UI Beta Team

Aromate
Galaxy
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Thanks 👍
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