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Original topic:

S21 Ultra - No Sound on Videos Played in Gallery

(Topic created: 10-06-2021 02:24 AM)
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user6BkiKtilzT
Cosmic Ray
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None of the videos I have saved in my Gallery play with sound. 
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6 Replies
Coldheat06
Comet
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All of my old videos in my gallery have sound, die you try to force stop tge gallery app and restart it
Be sure to click " āœ“ Accept as Solution" when you find an answer that works for you.
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beri
Comet
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Interesting. My videos start playing muted and I have to unmute. Maybe that's what's happening or have you completely lost sound?
user6BkiKtilzT
Cosmic Ray
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This happens even after unmuting.
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user751201tmO21
Honored Contributor
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What if you create a new video now, and play it back - audio?
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user6BkiKtilzT
Cosmic Ray
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New video played with sound and now SOME old videos play with sound and some do not. They all play with sound through VLC, though.
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USBetaModerator
Beta Moderator
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Hello @user6BkiKtilzT ,

Thank you for your feedback. If you havenā€™t already, Please update Samsung members app to latest version from galaxy store and send us an error report immediately after experiencing the issue from the Samsung memberā€™s app -> Beta Feedback -> Error Reports to help us debug the issue. We apologize for the inconvenience and appreciate your contribution to the beta program.

Regards,
One UI Beta Team

 

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