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Original topic:

S21 Ultra - No Sound on Videos Played in Gallery

(Topic created: 10-06-2021 02:24 AM)
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user6BkiKtilzT
Cosmic Ray
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None of the videos I have saved in my Gallery play with sound. 
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6 Replies
Coldheat06
Comet
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All of my old videos in my gallery have sound, die you try to force stop tge gallery app and restart it
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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beri
Comet
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Interesting. My videos start playing muted and I have to unmute. Maybe that's what's happening or have you completely lost sound?
user6BkiKtilzT
Cosmic Ray
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This happens even after unmuting.
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user751201tmO21
Honored Contributor
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What if you create a new video now, and play it back - audio?
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user6BkiKtilzT
Cosmic Ray
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New video played with sound and now SOME old videos play with sound and some do not. They all play with sound through VLC, though.
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USBetaModerator
Beta Moderator
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Hello @user6BkiKtilzT ,

Thank you for your feedback. If you haven’t already, Please update Samsung members app to latest version from galaxy store and send us an error report immediately after experiencing the issue from the Samsung member’s app -> Beta Feedback -> Error Reports to help us debug the issue. We apologize for the inconvenience and appreciate your contribution to the beta program.

Regards,
One UI Beta Team

 

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