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Original topic:

Smart Monitor M5 27" doesn't set up with my S25 Ultra.

(Topic created: 08-12-2025 08:19 PM)
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JonathanZal
Galaxy
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I just bought a Smart Monitor M5 27", and my Galaxy S25 Ultra doesn't want to set up. I have tried so many times, so I got tired and tried with my Galaxy Tab S10+ and it worked instantly. It then appeared on my phone, and everything seemed fine. But when I tapped to go inside the control panel, everything just froze, and I couldn't move anything like normal. I can just turn the monitor on/off from my S25 Ultra, but all the other features are frozen. I can't even browse inside the monitor settings. I have rebooted my phone twice, but I think it's something related to the beta since my other phone and my tablet work fine. It's just my phone that doesn't work, as I said, it just freezes.

image
Just like this picture, is all I can do, I can even touch any of these movies or the control, Is inside the control. If I go out, the smart things app all works great as usual, but if I get in here I can't do anything, just like you see is all I can see or do...Nothing else.

PLEASE FIX THIS IN NEXT BETA!!!
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4 Replies
LongHiker
Galactic Samsung Care Ambassador
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It's working fine for me with my S25 Ultra and Smart monitor.

You should submit a bug report. It might be something unique to your situation.
JonathanZal
Galaxy
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Yes, I did it already thank you tho
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USBetaModerator3
Beta Moderator
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Hello,

Thank you very much for sharing your feedback.

To assist us in resolving this issue, we kindly ask you to submit an error report through the Samsung Members app on your device immediately after the issue is reproduced:

1. Open Samsung Members.
2. Navigate to One UI Beta Program > Beta Feedback.
3. Attach any relevant screenshots or screen recording/video (if possible).
4. Ensure "Send system log data" is checked, then submit the report.

Important: Please submit the report within 3 minutes of reproducing the issue for accurate log data collection.

We sincerely apologize for any inconvenience this may have caused and truly appreciate your contribution to improving the Beta experience.

Best regards,
One UI Beta Team

JonathanZal
Galaxy
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Thanks!!!
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