Original topic:

Software update

(Topic created: 2 weeks ago)
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Technologylover
Cosmic Ray
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Why when checking for a software update the mobile data gets disconnected and then connects again 
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5 Replies
Daimienknight
Galaxy
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Are you doing it on Wi-Fi?
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Not an issue on my end
a63548
Cosmic Ray
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Same here have always used mobile when updating with no issues
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I got the S25 ultra last year for full price . If they frag with a long time customer . I am out . My second phone is a pixel 10 pro XL . I really love how everything just works
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USBetaModerator3
Beta Moderator
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Hello,

Weโ€™re sorry for the inconvenience youโ€™re experiencing.

To help the team accurately identify the cause of this issue, we kindly ask that you submit an Error Report immediately after reproducing the problem so that the relevant system logs can be captured.

1. Open Samsung Members โ†’ One UI Beta Program โ†’ Beta Feedback.
2. Select Error reports and attach any relevant screenshots or screen recordings (if available).
3. Make sure โ€œSend system log dataโ€ is enabled before submitting.

Important: For accurate log collection, please submit the report within 3 minutes of reproducing the issue and do not kill the task of the Samsung Members app until you receive notification that the error has been sent (about 5 minutes)

Your report will greatly assist the team in analyzing and improving the Beta experience.

Thank you for your continued support.

Best regards,
One UI Beta Team

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