cancel
Showing results for 
Search instead for 
Did you mean: 
JUMP TO SOLUTION Solved

Original topic:

Unable to add Google account to Secure Folder

(Topic created: 10-24-2023 04:15 PM)
2117 Views
abhimanyu_seth
Constellation
Options
Discussions

I'm on One UI 6 beta (F946U1UEU1ZWJ8 / F946U1OYM1ZWJ8 / F946U1UEU1ZWJ8)

I'm trying to setup Secure Folder for work. I have finger print enabled and am able to add apps in it. But when I try to add a new Google account, it just crashes. I get the Checking Info loading screen and then it just exits without any error message or info. Is this a known issue? Is a fix coming soon?

1 Solution


Accepted Solutions
Solution
CKret
Asteroid
Options
Discussions

I have an update on this:

After installing Gmail in Secure Folder and trying to start it several times there was a message that said WebView kept crashing and asking if I wanted to revert to the factory version of WebView instead.

I did that and after that everything seems to work.

I can now add a google account.

View solution in context

11 Replies
OBA
Galaxy
Options
Discussions
Do the following t to see if it will fix it:

1. Hard press the Secure Folder icon.
2. It will pop up a menu with 4 options. Click the "i" in front of the word Secure Folder.
3. On the next menu, locate Storage, click it.
4. In the next menu, click "Clear Data"
5. Click Yes in the next menu.

Once done, click the Secure Folder again to set it up.

That should fix it.
0 Likes
Reply
abhimanyu_seth
Constellation
Options
Discussions

Thanks for the suggestion. Tried that, but still the same issue. The Checking Info screen comes up, and then it just exits. Outside of Secure Folder, when the Checking Info screen comes, it then prompts me to scan my fingerprint. In Secure Folder, it exits before that.

0 Likes
Reply
OBA
Galaxy
Options
Discussions
Take the following steps: 


1. Boot into Recovery Mode,  using the Volume up and down buttons to scroll up and down and the Power button to activate any of your choices. 

2. Scroll to clear Cache, once done, 

3. Scroll to clear your apps 

4. The phone will reboot 

Once it rebooted, try to open Secure Folder again
0 Likes
Reply
USBetaModerator2
Beta Moderator
Options
Discussions

Hello,
Thank you for your feedback.

Please try the suggestion by @OBA .  If the issue still persists, please use the latest Samsung Members app to submit an error report (Samusng Members One UI Beta Program Beta Feedback Error Report.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

- To provide UX or UI-related feedback, such as usability or feature suggestions, select "Beta community Suggestions" in the Beta recruitment notice of Samsung Members app.

We appreciate your contribution to the Beta Program.

Regards,
One UI Beta Team

0 Likes
Reply
CKret
Asteroid
Options
Discussions

I have the same issue on S23 Ultra. Got One UI 6.0 official update today.
"Clear Data" had no effect.
There is no "Clear Cache" or "Clear Your Apps" in Recovery Mode.
Clearing Cache Partition had no effect.

Deleting Secure Folder and creating it again had no effect either.

0 Likes
Reply
Solution
CKret
Asteroid
Options
Discussions

I have an update on this:

After installing Gmail in Secure Folder and trying to start it several times there was a message that said WebView kept crashing and asking if I wanted to revert to the factory version of WebView instead.

I did that and after that everything seems to work.

I can now add a google account.

rrkkalam
Constellation
Options
Discussions

Dil jeet liya dost. It worked. For last 10 days I wasted a lot of time trying different tricks but no success, I was worried about it but you resolved my issue. Huge thanks dost 

iman400
Astronaut
Options
Discussions

Thanks. It worked for me

0 Likes
Reply
alkgr
Astronaut
Options
Discussions

i still have issue about secure folder and google account

0 Likes
Reply